Jan 31, 2024

gigmit FAQ: How to Cancel gigmit PRO Subscription

If you are reading this, you are considering leaving the gigmit PRO community. We are sad to let you go, but we want to make it as easy as possible for you…

Please leave us this note for you: we want to thank you for your trust and that you’ve used PRO. We would love to see you still applying with your live music booking optimised artist profile for as many gig offers as possible as a free user on the platform after your contractual period has ended. There will be even more gig opportunities available to you than before your gigmit PRO time.

If you use gigmit as a free user it is completely free. By the way, gigmit doesn’t charge you on a booking or accepting any type of offer. The fee you will be paid has no shares with gigmit. There are some things you need to know…

Before you go…

Booking takes time. It generally takes a few months from the moment a gig goes live until promoters book the act that will play on their stage. That is why we encourage you to apply for as many relevant gigs as you can! 

Yes, it can be frustrating to apply and rarely receive an answer. gigmit is working hard to make the booking process more transparent, and we encourage the promoters we work with to send feedback to artists who did not catch their attention. 

However, don’t give up after one rejection! Promoters have seen your profile while reviewing your applications. On gigmit, they can add you to their watchlist for future events or collabs.

Our tip: make sure that your profile is up to date before applying, and don’t hesitate to drop a nice message to the promoter to tell them why you’d like to play at their event!

Account, Profile and Subscription

This FAQ article is about how to cancel your gigmit PRO subscription, how to use gigmit for free and what you definitely should never do. It is very important for you to know the difference between account, profile and subscription. On gigmit you create an account (this refers to you personally), one or several profiles (this refers to your artist / promoter profiles) and you create one or several PRO subscriptions.


Important Tips 

  • !!! Please be very careful what you cancel and what you might want to keep !!!
  • !!! Please be aware that deleting your user and our profile does not cancel your subscription !!!
  • !!! Please note that stopping or deleting your PayPal, other payment details etc. does not cancel your subscription too !!!
  • !!! Invoices in the b2b market are due on the day of invoicing !!!

Deleting your profile(s), account or removing your payment method: It is tempting to delete all of your profiles, your account or even to remove your payment details to end your gigmit PRO membership. However, this is not how it works. This will lead to extended delays in payment and, potentially, in additional costs for you.


Contractual Notes 

gigmit is regularly an annual subscription with yearly invoices, paid upfront. We believe this is musician-friendly. Booking is not fast. We believe you need to use the product for at least one year to see all positive effects. If you received a free trial offer, you can cancel within 14 days after booking your subscription. During the paid contractual period, you can always cancel with a 14-day notice period until the end of your contractual period, which is shown in the settings.

Besides the annual paid model, we offered in the past a monthly paid plan with a 12-month contractual period and a 3-month plan. All plans have the same 14-day notice period.


Cancellation of the gigmit PRO Subscription 

A) Quickest way by the platform:

  1. Please login to gigmit: www.gigmit.com
  2. Select the artist profile that you want to cancel (if you only have one profile, skip this)
  3. Go to the menu and select “Manage gigmit PRO subscription”
  4. Click there on “Cancel subscription” 
  5. Follow the questions to guide you through all steps
  6. Once this is complete, it will be automatically shown how long your subscription is still valid and when does it end.


B) Or by email: Write a cancellation email to cancel@gigmit.com.


This is it! All features remain till the end of your subscription. Till that day you can undo this action by clicking “Revoke cancellation” in your subscription settings: https://www.gigmit.com/subscription

We hope this introduction helps you and we wish you all the best on gigmit. If you need any help to cancel your subscription please write to cancel@gigmit.com.


gigmit is a small team of hard-working music lovers! We do our best to respond as quick as possible and take every request seriously. Don’t worry if your request takes some time. Any delays from our end will not have any negative influence on your request.

Thank you for your understanding and we hope to see you back really soon!


Find gigs, open calls and more opportunities on our GIG PAGE!